Tenali Investigates

The Department Called “Quality”

Maharaj said proudly, “We have a strong quality team.” Tenali smiled, “That may be the problem, Maharaj.” The room fell silent. Tenali walked through the factory. Production chasing speed. Purchase negotiating cost. Sales pushing volume. Quality inspecting finished goods. He asked, “When something goes wrong, who is blamed?” “Quality department,” Maharaj replied. Tenali asked,“And when […]

The Cost No One Sees

Maharaj said confidently, “Our material cost is under control. Labour is stable. Overheads are monitored.” Tenali asked, “And quality cost, Maharaj?” Silence. Tenali walked the shop floor. He saw rework tables. Rejected bins. Customer complaint emails. Urgent dispatch labels. “Maharaj,” he said, “Quality problems do not sit in one ledger. They hide.” He counted: Rework. […]

The mystery of the missing margin

Maharaj welcomed Tenali with sweets. “Sales are up 18%!” he declared proudly.“But profit… has not moved.” Tenali tasted the sweet. “And what did you do next, Maharaj?” Maharaj – “We decided to control overheads.” Tenali raised an eyebrow. “Ah. When profit hides… overheads are always blamed.” He walked the shop floor. He noticed: Smaller batch […]

The Factory without Direction

Maharaj welcomed Tenali with pride.“Our targets are clear,” he said.“Turnover must grow 25%. Margin must improve. We must become market leaders.” Tenali listened quietly.He walked through the shop floor.Five product lines.Machines changing setups frequently.Dispatch team under pressure.Purchase team juggling vendors. Tenali asked,“Maharaj… what is your vision?” Maharaj replied confidently,“To grow. To increase margin. To lead […]

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