PCMC has asked fibre optic operators to submit documents within 30 days as it prepares Standard Operating Procedures (SOPs) for fibre network installation across the city. The objective is simple: better coordination, reduced road damage, and accountability in infrastructure development.
Tenali Explains…
“Every fibre company wants to lay cables quickly. One digs today, another digs tomorrow, and soon the same road is repaired multiple times.
Citizens blame the municipality. Operators blame contractors. Contractors blame approvals.
The real problem is not the fibre cable. The real problem is the absence of a standardized process.
This is where the strategic tool called Process Re-engineering becomes useful.
Before improving speed, an organization must first map every step of the process.
‘Who grants permission?’
‘Who verifies the route?’
‘Who restores the road after digging?’
‘Who is accountable if the work quality is poor?’
When these activities are redesigned into a clear SOP, delays reduce, duplication disappears, and accountability improves.
Many businesses suffer from the same issue. They invest in technology, but ignore the process behind the technology.
Process Re-engineering teaches us that efficiency is not achieved by working faster. It is achieved by designing a better system.
So,
A bad process with good technology creates confusion.
A good process with good technology creates sustainable growth.”